Mackenzie Suite
Questions & Answers
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Can we cook or use the kitchen?
Definitely. Mackenzie suite has a full kitchen with a stove and fridge. Dishes and pots and pans
are all provided. Please keep it clean even though we will give it through cleaning anyway.
What kind of breakfast do you provide and at what time?
If you choose the B&B option, a full breakfast is served on the main floor of the house. B&B
option is available Monday - Friday inclusive and it is between 8-9am. If you choose the
vacation rental option, then there is complimentary coffee and tea.
Do you have pets and/or do you allow pets? No to both.
Is smoking allowed?
Sorry but smoking is NOT allowed in the house and the premises, including the yards as smoke
drifts inside the house through open windows.
What kind of shoes can we wear in the suite? Please only wear indoor shoes only. There is a
shoe rack by the door for your outside shoes. You are welcome to bring your own slippers or
indoor shoes.
What's your check-in time?
For you convenience, we offer flexible check-in time. Please make arrangement with us prior
the arrival date or give a two hour notice on day of arrival. On Sundays, it's before 12:00 noon
or after 7 pm. Please inform us ahead of time if your estimated arrival time is changed.
What is the check-out time and can you keep our luggage for us on the day of check-out?
The check out time is 11:00 AM. With pre-arrangement, you can leave your luggage with us
during the day. Please note washroom is not available after you checked out so please ensure
you use the washroom prior returning to the house to pick up the luggage.
What's your cancellation policy?
We rely on honour system in accepting reservations, so please only make a reservation after
your travel plans are finalized and you have firmly decided to stay with us. If you unfortunately
need to cancel or change your reservation, please give us as much notice as possible as we
most likely have turned away inquiries based on your reservation and not able to let out the
apartment last minute. Minimum notice is two weeks from the beginning of the reservation or one
night stay.
Do you accept debit cards, credit cards or personal cheques?
We accept cash and traveller cheques only.
Do you accept children? Definitely. The suite is ideal for families with children with all ages. We
have a crib, a play pen, a baby bath, high chair and to toys. Please request while making a
reservation. The back yard is fully so children are welcome to play in the yard with adult
supervision.